Refund Policy

Refund Process

Once we receive your returned order, our team will verify the item's condition. The refund amount will be determined based on the return reason, though we typically provide a 100% refund in most cases. If approved your amount will be processed and credited to the original payment method within 5-10 business days.

Refund Terms

• Only full orders can be returned - partial returns are not accepted
• A box opening video is required to process returns, which helps us verify the condition of received items

Return Shipping Charges

• Damaged, Defective, or Incorrect Items: We will cover all return shipping costs for items that are damaged, defective, or incorrectly sent
• Other Returns: For returns due to other reasons (such as change of mind), the customer is responsible for return shipping charges

Important Guidelines

• Return Window: All returns must be initiated within 3 days of the delivery date. Returns requested after this period will not be accepted
• Item Condition: All items must be returned in their original condition, including:
  • Original packaging
  • All tags intact
  • All accessories included
• Processing Timeline: Please allow 5-7 business days for:
  • Return processing
  • Item verification
  • Refund crediting to your source account or detail provided by you at the time of refund

Contact Information

For any queries regarding your refund status or process, please contact our customer support team at [email protected] or whatsapp / call us at +918200460758 with your order details.

Additional Notes

• All refund requests are subject to verification and approval
• The refund amount may vary based on the condition of returned items and the reason for return
• We reserve the right to reject refunds for items that don't meet our return criteria